Managing KPI with Balanced Scorecard (PowerPoint PPTX)

Managing KPI with Balanced Scorecard

Lecture Outline
1. Performance Management Framework
2. Management Component
3. Performance Management Cycle
4. Managing Performance with Balanced Scorecard
5. 4 Perspectives in Balanced Scorecard
6. Strategy and Balanced Scorecard
7. Strategy Map Framework
8. Strategic Objectives in Financial
9. Strategic Objectives in Customer
10. Strategic Objectives in Internal Process
11. Strategic Objectives in Learning & Growth
12. Strategy Map Template
13. KPI Guideline
14. KPI Family Dimension
15. KPI Category Dimension
16. Integration Corporate with Division and Department
17. Corporate and Division Scorecard
18. Division Strategy Map Template
19. HR/IT/Finance/Marketing Strategy Map Template

The term balanced scorecard (BSC) refers to a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes. Used to measure and provide feedback to organizations, balanced scorecards are common among companies in the United States, the United Kingdom, Japan, and Europe. Data collection is crucial to providing quantitative results as managers and executives gather and interpret the information. Company personnel can use this information to make better decisions for the future of their organizations.

KEY TAKEAWAYS
1. A balanced scorecard is a performance metric used to identify, improve, and control a business's various functions and resulting outcomes.
2. The concept of BSCs was first introduced in 1992 by David Norton and Robert Kaplan, who took previous metric performance measures and adapted them to include nonfinancial information.
3. BSCs were originally developed for for-profit companies but were later adapted for use by nonprofits and government agencies.
4. The balanced scorecard involves measuring four main aspects of a business: Learning and growth, business processes, customers, and finance.
5. BSCs allow companies to pool information in a single report, to provide information into service and quality in addition to financial performance, and to help improve efficiencies.
Balanced Scorecard

This PPT provides a comprehensive strategy map framework, detailing the integration of financial, customer, internal process, and learning & growth perspectives. It also includes specific templates for HR, IT, finance, and marketing strategy maps, ensuring alignment across all divisions.